Frequently Asked Questions
This collection of Frequently Asked Questions (FAQ) provides brief answers
to many common questions about the setup, installation, configuration, and
licensing of our products. Please check here for answers before contacting
us.
Licensing
Do I have to register/authorize my software?
Yes, ISD supports software licensing and intellectual property protection.
Software registration and authorization allow proper tracking of software licenses.
Prior to using ISD's bar coding and label design software, the software must be registered and authorized.
The customer is required to fill out the Registration
and Authorization Form and submit it to receive
their authorization code by email. Authorization is required to obtain the
full functionality and benefits of the purchased bar coding and label design software software. On all UNIX bar coding software and VMS bar coding software, authorization is effective for one year starting at the purchase
date, thereafter reauthorization occurs annually upon required license renewal.
It is only after software authorization, that the customer is the
licensee of the licensed software . ISD administrators will issue
authorization codes only for customers who have issued a valid purchase order
to ISD or have paid for the product in full by check or credit card. Under
no circumstances will a customer who has an evaluation copy of ISD software
be issued an authorization code unless the above circumstances have occurred.
I have the software on one
computer and want to transfer it to another one, how can I do this?
Your right to move software licenses between systems to meet
changes in your computing environment provides an important value of use. Licenses
may not be transferred to another party except with ISD's written permission.
You must maintain records matching the use of the Software to the license grants
and will make the records available to ISD or the third party developer or
owner of the Software upon reasonable notice.
- For Windows based software, the license can be transferred from one install
to another through the license transfer option found within the software.
- If this option can not be accessed, the user must fill out a license disclosure form
that is found on the ISD web site.
- If a client is moving operating systems within the UNIX or VMS environment,
they are required to purchase a new license.
- If moving within the same operating system, there is a fee which equals
the difference in price for the higher model system.
- There is also a transfer fee for this process.
I had to reinstall my software and need to have it re-authorized. How
can I do this?
Licensed software holders may re-authorize their software
three times free of charge with a valid approved
reason. For additional information, review Authorization and Re-Authorizations. Re-authorization
cannot be approved unless your software license is valid and current.
I would like to terminate my license. How do I do this?
To terminate the software license agreement,
you need to fill out and sign a
disclosure form stating that
the license is removed and no longer in use.
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Purchasing
Can I try the bar coding and label design software before I purchase?
Yes, click here to download free bar code software trials.
I don't want to
use my credit card over the Internet, is there some other way I can purchase bar coding
software?
Yes, you can call one of our sales representatives at: 800.600.2242.
Can I purchase bar code and label printing software without the design?
Yes, Integrated Software Design offers Tattoo
Enterprise software includes one design station and multiple print stations , which gives
you the capability to print labels that have been designed and created using
Tattoo ID's powerful design features with text, bar codes, graphics, serial
numbers and dates.
Support
How do I contact support?
Contact a technical support representative at: 800.600.2242 or email them at
support@isdweb.com.
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