Technical Specialist

Responsibilities

Ensure that clients receive quality support by providing timely responses by phone and email to software related problems and questions.

• Develop expertise in all of our bar code and labeling software products.
• Provide customers & prospects with answers to their inquires about Windows, UNIX and VMS software
• Track, compile and perform analysis on customer problems and identify software bugs.
• Thoroughly research customer service issues, determining the best resolution path, documenting related activities: involved groups, required action, and time lines
• Respond to tech support tickets
• Communicate with all internal ISD groups to maximize customer satisfaction.
• Participate in software design & QA.

Maintain the IMPACT customer support web site and case tracking center which includes:

• Write code in asp or asp.net as required to maintain site
• Make changes to SQL & Access database structures
• Contribute to knowledgebase, technical notes & FAQ's
• Document and log customer support issues.

Provide after sales services to clients

• Use ISD software to design labels for clients & internal use
• Execute conversions from one ISD product to another.

Requirements

Must have excellent communications skills, experience with maintaining web sites, working knowledge of asp and asp.net, a teamwork attitude and a commitment to meet deadlines.

• 3+ years technical support, web design or related experience
• Bachelors degree from a four year university